Automation
WhatsApp automation: let your business reply, remind and follow up on its own
Your customers already message you on WhatsApp. The problem is everything that falls through the cracks: late replies, appointments nobody reminds, quotes nobody follows up. We automate your WhatsApp so it confirms appointments, answers after hours and alerts your team, with everything saved in your system.
Appointment reminders✓✓
After-hours replies✓✓
Welcome and routing✓✓
Follow-ups✓✓
What we automate on WhatsApp
- 01
Appointment reminders
A message the day before with buttons to confirm, reschedule or cancel. If someone cancels, the slot is freed in the calendar.
- 02
After-hours replies
An AI assistant answers prices, opening hours and services with your approved information and leaves the conversation ready for your team.
- 03
Welcome and routing
Every enquiry reaches the right person: reception, sales or a specific professional.
- 04
Follow-ups
A reminder to whoever asked for a quote and went quiet, or has a check-up due.
- 05
Reviews
After the visit, a friendly message asking for their opinion on Google.
- 06
Everything in your system
Each conversation is saved in the customer record, with its history and next step.
How we set it up
- 1
We review your conversations
What people ask, what repeats and what goes unanswered.
- 2
We connect your number
Through Meta’s official WhatsApp Business Platform, with no unofficial apps that put your number at risk.
- 3
We prepare the messages
You approve every template and reply before it goes out.
- 4
We test and measure
With real conversations, and we review the results with you every month.
It fits with the AI chatbot for your website, n8n automations and, above all, our all-in-one business management and automation system.
WhatsApp Business app or the official platform: what you need
The free WhatsApp Business app works for one phone and simple quick replies. When you want several people to answer the same number, send automatic reminders or connect WhatsApp to your calendar, you need Meta’s official WhatsApp Business Platform.
- Replying to a customer who messaged you has no Meta fee for 24 hours after their message.
- Messages your business starts, such as reminders or campaigns, use templates approved by Meta, which charges a fee per message depending on country and type.
- We explain the expected cost before we start, based on your real volumes.
WhatsApp for clinics: fewer missed appointments
In a dental, physiotherapy or aesthetic clinic, every missed appointment is an hour of diary you never get back. WhatsApp reminders with confirmation work better than SMS or phone calls because the patient replies with one tap, and if they cancel, the slot can be offered to someone else.
- Reminder with confirmation the day before, and an alert to reception about who has not confirmed.
- Messages without health data: the reminder states the time and the clinic, not the treatment.
- Reactivation of patients who have not returned for months, only if they have agreed to it.
Work out what no-shows cost you today with the missed appointments calculator and see the all-in-one system for clinics. For the full method, read the guide to reducing missed appointments.
WhatsApp automation with GDPR in mind
We work with businesses in Spain, France and the rest of Europe, in Spanish, English and French, so we set up every automation with data protection in mind:
- Marketing messages only go to people who have given consent, and unsubscribing is as easy as replying with one word.
- Service messages, such as reminders and confirmations, are kept to what is necessary.
- Conversations are stored in your system with access only for your team.
- The AI assistant introduces itself as a virtual assistant and hands over to a person when needed.
How much it costs
WhatsApp automation is part of our all-in-one business management and automation system, with plans from €179 per month per location, plus Meta’s fee for messages your business starts. If you only need one specific flow for your current WhatsApp, we also build it as a custom automation project. See the plans in detail in the all-in-one system pricing guide.
Frequently asked questions
Can I keep my current WhatsApp number?
Usually yes. We move it to the official WhatsApp Business Platform. Once connected, the number is managed from the system rather than the phone app.
Could my number get banned?
The risk comes from unofficial tools and bulk messages without permission. We use Meta’s official platform, approved templates and only message people who have given consent.
Can several people answer the same WhatsApp?
Yes. The whole team works from a shared inbox, with each conversation assigned and its history in view.
Can the AI assistant get things wrong?
It only answers with information you have approved. If something does not fit, it says so and hands the conversation to your team instead of guessing.
How much does Meta charge for messages?
Replying to someone who wrote to you is free for 24 hours. Messages your business starts have a per-message fee depending on country and type; we estimate it before we start.
Does it work in French or Spanish?
Yes. Templates and replies are prepared in each language and every customer receives messages in their own.
Shall we see what your WhatsApp could do on its own?
Tell us how you handle WhatsApp today and we will show you what we would automate first.